18 March 2020
How can we still provide junk removal services amid the COVID-19 pandemic?
The answer is that we must do so tactfully and thoughtfully. Until we are told otherwise, we need to keep working. We are a small business that services our community and is supported by our community. However, it can’t be business as usual given the new guidance from our government and given the concerns of our customers. Below are some changes that you can expect from the team at Fire Dawgs Junk Removal.
1. Curbside, Garage or Outside the House – Discount Provided
We recommend putting as many items in your garage, outside your home or curbside so that we can limit our team’s presence in your home. Not only does this adhere to social distancing, it will also result in $25 OFF the service.
2. Tyvek Suits and PPE Option Available
If you are not able to get the items curbside, garage or outside the house, but are still needing removal services, then we have an option for that too. We will staff all trucks with tyvek suits, booties, gloves and masks. We would normally charge extra for this service but given the climate, we will provide this option at no extra cost. If you would like this extra service, then please let us know when scheduling.
3. Convenient, Distancing Payment Options
When we send our invoices, they have an “online payment” option attached. With this option, we will give you the option to pay through the invoice with a Credit Card rather than paying our team upon completion with our on-site processor. We respectfully ask that you pay within 24 hours.
4. No Credit Card Processing Fees!
Given that we are encouraging the payment with credit cards or debit cards through the invoice, we will waive all Credit Card Processing Fees while our nation battles this pandemic.
5. Thank You!
While we may not be able to give you a physical hug, you can rest assured that each one of our team members will be giving you a virtual hug, or a hug in spirit. We are a small business and are so grateful for you keeping us busy. We don’t have unlimited resources so during this uncertain time the support we receive from our loyal customers will be met with the utmost gratitude and appreciation.
How Can We Help?
This is our think outside the box question. We want to be here to help you, your loved ones, OUR COMMUNITY! If you have a unique need, and you need help, please let us know. While we are a junk removal and hauling company, we are also a company full of capable and caring team members. We want to get creative to help you so we all get through this together.